Terms

Welcome; Parties to Agreement. Welcome to Visit Real Santa! These Terms and Conditions are between RMF Solutions, LLC (“RMF”) and the customer (“Customer/Purchaser/Client”) and/or vendor (“Consultant / Contractor”), for the related services described at https://visitrealsanta.com/terms (collectively, the “Service”). For the purposes of this Agreement, a “Customer” is defined as a person and/or business that purchases from RMF. and a “Consultant / Contractor” is a person and/or business that provides services to RMF in connection with RMF providing its services to Customers.

THE TERMS AND CONDITIONS SET FORTH BELOW (THE “TERMS AND CONDITIONS”) GOVERN YOUR USE OF THIS SERVICE ON THE WORLD WIDE WEB. THESE TERMS ARE A LEGAL CONTRACT BETWEEN YOU AND RMF. (“WE,” “US”) AND GOVERN YOUR ACCESS TO, AND USE OF RMF’S SERVICE LOCATED AT WWW.VISITREALSANTA.COM AND ANY OF ITS OTHER SERVICES. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THIS SERVICE AND/OR ANY INFORMATION CONTAINED ON THE SERVICE. YOUR USE OF THIS SERVICE AND/OR THE SERVICES ON THE SITE SHALL BE DEEMED TO BE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW. RMF MAY MAKE CHANGES TO THE SERVICES OFFERED AT ANY TIME, AND RMF CAN CHANGE THESE TERMS AT ANY TIME. IF RMF CHANGES THESE TERMS, WE MAY POST A CHANGE NOTICE ON THE SERVICE AND WE MAY SEND REGISTERED MEMBERS AN EMAIL NOTICE OF THE CHANGE. YOUR CONTINUED USE OF THE SERVICE AFTER SUCH CHANGES HAVE BEEN POSTED MEANS THAT YOU AGREE TO THE NEW TERMS EVEN IF YOU HAVE NOT REVIEWED THEM.

These Terms and Conditions, constitute the entire agreement between you and RMF and govern your use of all products, software and services supplied by RMF (in each case, including all applicable schedules and referenced URLs, collectively, the “Agreement”), superseding any prior agreements between you and RMF. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. The failure of RMF to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision.

By using and/or visiting this website (collectively, including all content available through the VisitRealSanta.com domain name, and any RMF application or software provided to pursuant to this Agreement, the “Visit Real Santa Website”, or “Website”) or using the Service, you signify your agreement to these Terms and Conditions. If you do not agree to any of these Terms and Conditions, please do not use the RMF Website or the Service.

Site may contain links to third party websites that are not owned or controlled by RMF. RMF has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. In addition, RMF will not and cannot censor or edit the content of any third-party site. By using the Website, you expressly relieve RMF from any and all liability arising from your use of any third-party website or service.

You agree not to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of the Website or the Service, or use of or access to the Website or the Service. Except as expressly permitted, you may not reproduce, disclose, redistribute, retransmit, publish, sub-license, assign, transfer or commercially exploit any content that you receive, directly or indirectly, through the Service to anyone without prior written approval from RMF. You may not use or permit anyone to use the information provided through the Service for any unlawful or unauthorized purpose.

RMF MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING USE OF THIRD-PARTY CONTENT, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, AND WARRANTY OF NON-INFRINGEMENT.

Content Backup. Customer is responsible for downloading and backing up copies of all its Customer Content on a regular basis to ensure that it always has access to its own Customer Content. Although RMF has designed the Website [and the Service] to enable uptime of over 98%, the Website [and the Service] rely upon third parties for power, data storage, server access, software maintenance, system troubleshooting, system security, and other technology services. Customer agrees that RMF has no responsibility or liability for the deletion or failure to store any media or Customer Content transmitted via the Internet.

Release of Liability. RMF Solutions agrees to use reasonable measures to support the operation of the Website, the Service, and applications dependent thereon, and provide security for the Customer Content. The Website and the Service will occasionally be down (and the Customer Content inaccessible) for testing, upgrading, and maintenance, thus, while the Website is down, other applications powered by Website will also be down during that time. RMF Solutions does not represent that the Website or the applications dependent on the Website will always be accessible or that Customer Content is 100% secure. Customer hereby releases and agrees not to sue RMF Solutions for any loss of Customer Content, inability to access Customer Content, inability to access the Website or Service or related applications or other damages or claims arising from or relating to the availability of the Website and the Service.

RMF Solutions warrants that the Service will perform in all material respects with its documentation. RMF Solutions does not warrant the performance of third party providers, including without limitation, cable companies, power providers, software licensors, Web providers, and others whose goods or services are necessary for Customer’s receipt of the Service.  RMF Solutions does not warrant that the functions contained in the Service will meet Customer’s specific requirements, the requirements of Customer’s particular industry, will be error-free, or operate without interruption. RMF Solutions will use commercially reasonable efforts to correct bugs and maintain the Service. If Customer believes that RMF Solutions has not met this warranty, it shall notify RMF Solutions in writing of any nonconformance, and RMF Solutions will use commercially reasonable efforts to remedy the alleged failure to meet the warranty. Customer’s sole remedy is the foregoing in the event of receipt of nonconforming Service. The remedies provided in this Agreement are the sole and exclusive remedies provided to Customer under this Agreement and are in lieu of all other remedies by contract, or by law or at equity.

Disclaimer of Warranties. RMF SOLUTIONS EXPRESSLY DISCLAIMS, AND CUSTOMER HEREBY WAIVES, ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU UNDERSTAND AND AGREE THAT: EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, YOU ARE USING THE SERVICE AT YOUR OWN RISK. THE SERVICE IS PROVIDED ON AN “AS IS” BASIS AND “AS AVAILABLE” BASIS AND THERE MAY BE DELAYS, OMISSIONS, ERRORS OR INACCURACIES IN SUCH INFORMATION AND DATA. THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THE TERMS AND CONDITIONS. YOU WILL BEAR ANY AND ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. NONE OF RMF SOLUTIONS, ANY LICENSOR, EMPLOYEE, AFFILIATE OR AGENT OF RMF SOLUTIONS OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICE (EACH, A “PROVIDING PARTY”) WARRANTS THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, OR MAKES ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICE OR FROM ANY DECISION MADE USING THE DATA, INFORMATION, OR TRANSACTIONS PROVIDED BY THE SERVICE.

Confidentiality; Intellectual Property Rights.  Each party shall treat as confidential, and shall not disclose to any third party or use for the benefit of any party other than the party owning it, any nonpublic information of the other. Such information includes financial, technical, and customer information; product specifications and designs, models, software, and data. RMF Solutions retains all intellectual property rights in its content, Service, Website, and software.

RMF Solutions LLC exclusively owns the website, and all of the website contents. RMF Solutions LLC exclusively owns the trademark, “The Real Santa” RMF Solutions LLC exclusively owns all products provided to customer including but not limited to custom-videos, and custom-letters created by RMF, All products and services are delivered “as-is.”

For the purposes of this agreement the customer is the person that remits payment for RMF’s products/services (“purchaser”) The person who completes/submits the  Recipient-Info Form for Custom-Videos and/or Custom-Letters is referred to as the (“Facilitator”). The person for whom the product/service is intended is referred to as the (“Recipient”).

The information provided within the  Recipient-Info Form is used to tailor & customize the content to the recipient. One  Recipient-Info Form is required for each custom video and each custom letter that is purchased.

If a Custom Video and a Custom Letter is purchased for the same recipient, a  Recipient-Info Form is required for the custom video, and a  Recipient-Info Form is required for the Custom Letter.  Recipient-Info Forms are not required to schedule a Live Virtual-Visit

Fees. Customer Payments for RMF’s services and products shall be collected by MSP Services, LLC, which is the company contracted to be RMF’s payment processor. Purchasers may receive special reduced-pricing if more than 15 custom videos are requested. Full payment shall be remitted before Recipient Form can be submitted for a Custom Video or a Custom Letter.

Complete Recipient Form shall be submitted before production can begin for a Custom Video or a Custom Letter. All sales are final and there are no refunds for custom-videos or custom-letters. Unsatisfied customers may apply Santa’s Satisfaction Guarantee to rectify any issue with delivered items. There are no refunds for “Virtual-Visits.”

Purchaser may request that Santa extends current virtual-visit or purchase may reschedule virtual visit Free of charge if Santa: -Does not attend scheduled visit -Has technical difficulties that prevent recipients from seeing or hearing Santa for more than a total of 1:30 seconds during visit -Arrives more than 1:30 after scheduled start time.

-Custom-Videos are $59.99
-Custom-Letters are $13.99
-Add-on: Add-on: Rush Delivery & Tracking = Additional $15.99 / Custom Letter
-Virtual-Visits are $79.99
-Add-on: Mrs. Clause – $19.99
-Add-on: Recording – $9.99
-Add-on: Additional Guest – $9.99 per additional guest
-Additional Time (5min block) = additional $9.99

Custom videos may not use artificial intelligence to create video’s verbal-content to recipient (“100% original fully-custom message”). All Custom videos may formatted with ability to display high-resolution 4K content, RMF shall not be responsible, and shall be held harmless if final custom video does not display content in a high-resolution 4k fashion on customer device for any reason.




If customer has paid in full for all item(s) in question, and is unhappy with the item(s) for any reason, customer may request Santa’s Satisfaction Guarantee. Satisfaction Guarantee shall provide customer with one custom-letter or one custom-video to replace each item in question. After one replacement item has been provided for each item in question, standard rates shall apply for any additional items provided to customer. Santa’s Satisfaction Guarantee may only be applied in specific scenarios determined by RMF Solutions.

Custom Videos. Within 3 days of receiving customer’s completed Recipient-Entry Form  (“Quick-Form”) RMF shall mail custom-letter(s) to purchaser’s physical mailing. Regardless of number of videos purchased, Link shall be emailed only to the purchaser’s email address that purchaser entered during checkout.

If a single order includes multiple custom videos,, RMF shall email video link to purchaser’s email address within 3 days of receiving customer’s final completed “ Recipient-Info Form” for the order.

If multiple custom videos are purchased, purchaser shall receive link to folder containing all custom videos that were purchased. Regardless of number of videos purchased, purchaser shall be solely responsible for completing or delegating to someone else in-order to complete, all Recipient-Info Forms.

If a single order includes multiple custom videos, the custom videos shall not be emailed to purchaser until all custom videos within the order are complete. If multiple custom videos are purchased, RMF shall deliver custom-video link to purchaser within 3 days of receiving customer’s completed “ Recipient-Info Form” for the last remaining custom video.

RMF shall, in its sole discretion, designate a resource to portray, “The Real Santa,” and may, as needed, designate more than one person to act as The Real Santa. RMF shall, in its sole discretion, and as needed, may designate multiple persons to concurrently portray The Real Santa.

RMF shall email a link to the Custom-videos purchaser. Link will allow purchaser to view Custom-Video. RMF shall not be responsible for non-delivery or late delivery if purchaser failed to provide email address or provided an incorrect email address during the checkout process on https://visitrealsanta.com/checkout/. Purchaser, or person designated by purchaser, shall submit one  Recipient-Info Form for each Custom-video that has been purchased. If purchaser fails to provide email address or provides an incorrect email address during the checkout process on the https://visitrealsanta.com/checkout/ page, then it may take more than 3 days from the receipt of the final  Recipient-Info Form to email the custom-video link to purchaser.

Satisfaction Guarantee shall provide customer with one custom-letter or one custom-video to replace each item in question. After one replacement item has been provided for each item in question, standard rates shall apply for any additional items provided to customer.

Final Custom videos delivered to purchaser shall have a duration of at least 2 minutes.

Custom Letters. RMF shall mail custom-letter to purchaser’s physical mailing address only within 2 days of receiving customer’s final completed “Recipient-Info Form.”

EASY TO READ Letter + Certificate shall be included
Custom letters shall be up to one page in length using up to 14pt. Font-size

If a single order includes multiple custom letters, RMF shall mail, via standard USPS, custom-letters to purchaser’s physical mailing address only within 2 days of receiving customer’s final completed “ Recipient-Info Form” for the order.

If a single order includes multiple custom letters, the custom letters shall not be mailed to purchaser until all custom letters within the order are complete. If a single order includes multiple custom letters, purchaser shall be solely responsible for completing or delegating to someone else in-order to complete, all Recipient-Info Forms.

Actual date when custom-letter arrives at purchaser’s physical mailing address (“Arrival Date”) will be determined by the United States Postal Service (“USPS”). The number of days it takes
for custom letter to arrive at purchaser’s mailing address may vary and Arrival date may be delayed based on when the custom-letter was ordered.

RMF does not guarantee arrival dates and shall not be responsible if actual arrival date of custom-letter is delayed beyond purchaser’s desired arrival date. Purchaser agrees to hold RMF harmless if actual arrival date of custom-letter is delayed beyond purchaser’s desired arrival date.

If purchaser fails to provide physical mailing address or provides an incorrect physical mailing address during the checkout process on the https://visitrealsanta.com/checkout/ page, then it may take more than 2 days from the receipt of the final  Recipient-Info Form to mail the custom-letter to purchaser.

RMF shall, via standard USPS, mail Custom-letter to purchaser’s physical mailing address. RMF shall not be responsible for non-delivery or late delivery if purchaser fails to provide a physical address or provides an incorrect physical address during the checkout process on https://visitrealsanta.com/checkout/.

Purchaser, or person designated by purchaser, shall be entirely responsible for submitting one  Recipient-Info Form for each Custom-letter that has been purchased.

THE TERMS AND CONDITIONS SET FORTH BELOW (THE “TERMS AND CONDITIONS”) GOVERN YOUR USE OF THIS SERVICE ON THE WORLD WIDE WEB. THESE TERMS ARE A LEGAL CONTRACT BETWEEN YOU AND RMF. (“WE,” “US”) AND GOVERN YOUR ACCESS TO, AND USE OF RMF’S SERVICE LOCATED AT WWW.VISITREALSANTA.COM AND ANY OF ITS OTHER SERVICES. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THIS SERVICE AND/OR ANY INFORMATION CONTAINED ON THE SERVICE. YOUR USE OF THIS SERVICE AND/OR THE SERVICES ON THE SITE SHALL BE DEEMED TO BE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW. RMF MAY MAKE CHANGES TO THE SERVICES OFFERED AT ANY TIME, AND RMF CAN CHANGE THESE TERMS AT ANY TIME. IF RMF CHANGES THESE TERMS, WE MAY POST A CHANGE NOTICE ON THE SERVICE AND WE MAY SEND REGISTERED MEMBERS AN EMAIL NOTICE OF THE CHANGE. YOUR CONTINUED USE OF THE SERVICE AFTER SUCH CHANGES HAVE BEEN POSTED MEANS THAT YOU AGREE TO THE NEW TERMS EVEN IF YOU HAVE NOT REVIEWED THEM.

These Terms and Conditions, constitute the entire agreement between you and RMF and govern your use of all products, software and services supplied by RMF (in each case, including all applicable schedules and referenced URLs, collectively, the “Agreement”), superseding any prior agreements between you and RMF. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. The failure of RMF to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision.

By using and/or visiting this website (collectively, including all content available through the VisitRealSanta.com domain name, and any RMF application or software provided to pursuant to this Agreement, the “Visit Real Santa Website”, or “Website”) or using the Service, you signify your agreement to these Terms and Conditions. If you do not agree to any of these Terms and Conditions, please do not use the RMF Website or the Service.

Site may contain links to third party websites that are not owned or controlled by RMF. RMF has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. In addition, RMF will not and cannot censor or edit the content of any third-party site. By using the Website, you expressly relieve RMF from any and all liability arising from your use of any third-party website or service.
You agree not to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of the Website or the Service, or use of or access to the Website or the Service. Except as expressly permitted, you may not reproduce, disclose, redistribute, retransmit, publish, sub-license, assign, transfer or commercially exploit any content that you receive, directly or indirectly, through the Service to anyone without prior written approval from RMF. You may not use or permit anyone to use the information provided through the Service for any unlawful or unauthorized purpose.

RMF MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING USE OF THIRD-PARTY CONTENT, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, AND WARRANTY OF NON-INFRINGEMENT.

Content Backup. Customer is responsible for downloading and backing up copies of all its Customer Content on a regular basis to ensure that it always has access to its own Customer Content. Although RMF has designed the Website [and the Service] to enable uptime of over 98%, the Website [and the Service] rely upon third parties for power, data storage, server access, software maintenance, system troubleshooting, system security, and other technology services. Customer agrees that RMF has no responsibility or liability for the deletion or failure to store any media or Customer Content transmitted via the Internet.

Release of Liability. RMF Solutions agrees to use reasonable measures to support the operation of the Website, the Service, and applications dependent thereon, and provide security for the Customer Content. The Website and the Service will occasionally be down (and the Customer Content inaccessible) for testing, upgrading, and maintenance, thus, while the Website is down, other applications powered by Website will also be down during that time. RMF Solutions does not represent that the Website or the applications dependent on the Website will always be accessible or that Customer Content is 100% secure. Customer hereby releases and agrees not to sue RMF Solutions for any loss of Customer Content, inability to access Customer Content, inability to access the Website or Service or related applications or other damages or claims arising from or relating to the availability of the Website and the Service.

RMF Solutions warrants that the Service will perform in all material respects with its documentation. RMF Solutions does not warrant the performance of third party providers, including without limitation, cable companies, power providers, software licensors, Web providers, and others whose goods or services are necessary for Customer’s receipt of the Service. RMF Solutions does not warrant that the functions contained in the Service will meet Customer’s specific requirements, the requirements of Customer’s particular industry, will be error-free, or operate without interruption. RMF Solutions will use commercially reasonable efforts to correct bugs and maintain the Service. If Customer believes that RMF Solutions has not met this warranty, it shall notify RMF Solutions in writing of any nonconformance, and RMF Solutions will use commercially reasonable efforts to remedy the alleged failure to meet the warranty. Customer’s sole remedy is the foregoing in the event of receipt of nonconforming Service. The remedies provided in this Agreement are the sole and exclusive remedies provided to Customer under this Agreement and are in lieu of all other remedies by contract, or by law or at equity.

Disclaimer of Warranties. RMF SOLUTIONS EXPRESSLY DISCLAIMS, AND CUSTOMER HEREBY WAIVES, ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU UNDERSTAND AND AGREE THAT: EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, YOU ARE USING THE SERVICE AT YOUR OWN RISK. THE SERVICE IS PROVIDED ON AN “AS IS” BASIS AND “AS AVAILABLE” BASIS AND THERE MAY BE DELAYS, OMISSIONS, ERRORS OR INACCURACIES IN SUCH INFORMATION AND DATA. THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THE TERMS AND CONDITIONS. YOU WILL BEAR ANY AND ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. NONE OF RMF SOLUTIONS, ANY LICENSOR, EMPLOYEE, AFFILIATE OR AGENT OF RMF SOLUTIONS OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICE (EACH, A “PROVIDING PARTY”) WARRANTS THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, OR MAKES ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICE OR FROM ANY DECISION MADE USING THE DATA, INFORMATION, OR TRANSACTIONS PROVIDED BY THE SERVICE.

Confidentiality; Intellectual Property Rights. Each party shall treat as confidential, and shall not disclose to any third party or use for the benefit of any party other than the party owning it, any nonpublic information of the other. Such information includes financial, technical, and customer information; product specifications and designs, models, software, and data. RMF Solutions retains all intellectual property rights in its content, Service, Website, and software.
RMF Solutions LLC exclusively owns the website, and all of the website contents. RMF Solutions LLC exclusively owns the trademark, “The Real Santa” RMF Solutions LLC exclusively owns all products provided to customer including but not limited to custom-videos, and custom-letters created by RMF, All products and services are delivered “as-is.”

For the purposes of this agreement the customer is the person that remits payment for RMF’s products/services (“purchaser”) The person who completes/submits the Recipient-Info Form for Custom-Videos and/or Custom-Letters is referred to as the (“Facilitator”). The person for whom the product/service is intended is referred to as the (“Recipient”).

The information provided within the Recipient-Info Form is used to tailor & customize the content to the recipient. One Recipient-Info Form is required for each custom video and each custom letter that is purchased.

If a Custom Video and a Custom Letter is purchased for the same recipient, a Recipient-Info Form is required for the custom video, and a Recipient-Info Form is required for the Custom Letter. Recipient-Info Forms are not required to schedule a Live Virtual-Visit

Fees. Customer Payments for RMF’s services and products shall be collected by MSP Services, LLC, which is the company contracted to be RMF’s payment processor. Purchasers may receive special reduced-pricing if more than 15 custom videos are requested. Full payment shall be remitted before Recipient Form can be submitted for a Custom Video or a Custom Letter.

Complete Recipient Form shall be submitted before production can begin for a Custom Video or a Custom Letter. All sales are final and there are no refunds for custom-videos or custom-letters. Unsatisfied customers may apply Santa’s Satisfaction Guarantee to rectify any issue with delivered items. There are no refunds for “Virtual-Visits.”

Purchaser may request that Santa extends current virtual-visit or purchase may reschedule virtual visit Free of charge if Santa: -Does not attend scheduled visit -Has technical difficulties that prevent recipients from seeing or hearing Santa for more than a total of 1:30 seconds during visit -Arrives more than 1:30 after scheduled start time.
-Custom-Videos are $59.99
-Custom-Letters are $13.99
-Add-on: Tracking: $5.99 per Letter
-Virtual-Visits are $39.99
-Add-on: Mrs. Clause – $19.99
-Add-on: Recording – $9.99
-Add-on: Additional Guest – $9.99 per additional guest

Custom videos may not use artificial intelligence to create video’s verbal-content to recipient (“100% original fully-custom message”). All Custom videos may formatted with ability to display high-resolution 4K content, RMF shall not be responsible, and shall be held harmless if final custom video does not display content in a high-resolution 4k fashion on customer device for any reason.

If customer has paid in full for all item(s) in question, and is unhappy with the item(s) for any reason, customer may request Santa’s Satisfaction Guarantee. Satisfaction Guarantee shall provide customer with one custom-letter or one custom-video to replace each item in question. After one replacement item has been provided for each item in question, standard rates shall apply for any additional items provided to customer. Santa’s Satisfaction Guarantee may only be applied in specific scenarios determined by RMF Solutions.

Custom Videos. Within 14 days of receiving customer’s completed “ Recipient-Info Form,” RMF shall Email a link to the purchaser providing access to the custom-video.

Regardless of number of videos purchased, Link shall be emailed only to the purchaser’s email address that purchaser entered during checkout. If a single order includes multiple custom videos,, RMF shall email video link to purchaser’s email address within 14 days of receiving customer’s final completed “ Recipient-Info Form” for the order.

If multiple custom videos are purchased, purchaser shall receive link to folder containing all custom videos that were purchased. Regardless of number of videos purchased, purchaser shall be solely responsible for completing or delegating to someone else in-order to complete, all Recipient-Info Forms.

If a single order includes multiple custom videos, the custom videos shall not be emailed to purchaser until all custom videos within the order are complete. If multiple custom videos are purchased, RMF shall deliver custom-video link to purchaser within 14 days of receiving customer’s completed “ Recipient-Info Form” for the last remaining custom video.

RMF shall, in its sole discretion, designate a resource to portray, “The Real Santa,” and may, as needed, designate more than one person to act as The Real Santa. RMF shall, in its sole discretion, and as needed, may designate multiple persons to concurrently portray The Real Santa.

RMF shall email a link to the Custom-videos purchaser. Link will allow purchaser to view Custom-Video. RMF shall not be responsible for non-delivery or late delivery if purchaser failed to provide email address or provided an incorrect email address during the checkout process on https://visitrealsanta.com/checkout/. Purchaser, or person designated by purchaser, shall submit one Recipient-Info Form for each Custom-video that has been purchased. If purchaser fails to provide email address or provides an incorrect email address during the checkout process on the https://visitrealsanta.com/checkout/ page, then it may take more than 14 days from the receipt of the final Recipient-Info Form to email the custom-video link to purchaser.

Satisfaction Guarantee shall provide customer with one custom-letter or one custom-video to replace each item in question. After one replacement item has been provided for each item in question, standard rates shall apply for any additional items provided to customer.

Final Custom videos delivered to purchaser shall have a duration of at least 3 minutes.

Custom Letters. RMF shall mail custom-letter to purchaser’s physical mailing address only within 14 days of receiving customer’s final completed “ Recipient-Info Form.” If a single order includes multiple custom letters, RMF shall mail, via standard USPS, custom-letters to purchaser’s physical mailing address only within 14 days of receiving customer’s final completed “ Recipient-Info Form” for the order.

If a single order includes multiple custom letters, the custom letters shall not be mailed to purchaser until all custom letters within the order are complete. If a single order includes multiple custom letters, purchaser shall be solely responsible for completing or delegating to someone else in-order to complete, all Recipient-Info Forms.

Actual date when custom-letter arrives at purchaser’s physical mailing address (“Arrival Date”) will be determined by the United States Postal Service (“USPS”). The number of days it takes
for custom letter to arrive at purchaser’s mailing address may vary and Arrival date may be delayed based on when the custom-letter was ordered.

RMF does not guarantee arrival dates and shall not be responsible if actual arrival date of custom-letter is delayed beyond purchaser’s desired arrival date. Purchaser agrees to hold RMF harmless if actual arrival date of custom-letter is delayed beyond purchaser’s desired arrival date.

If purchaser fails to provide physical mailing address or provides an incorrect physical mailing address during the checkout process on the https://visitrealsanta.com/checkout/ page, then it may take more than 14 days from the receipt of the final Recipient-Info Form to mail the custom-letter to purchaser.

RMF shall, via standard USPS, mail Custom-letter to purchaser’s physical mailing address. RMF shall not be responsible for non-delivery or late delivery if purchaser fails to provide a physical address or provides an incorrect physical address during the checkout process on https://visitrealsanta.com/checkout/.

Purchaser, or person designated by purchaser, shall be entirely responsible for submitting one Recipient-Info Form for each Custom-letter that has been purchased. Custom letters shall be up to one page in length using up to 14pt. Font-size, and may include a certificate from The Real Santa.

Virtual Visits. The Real Santa shall remain on the scheduled Virtual Visit for no less than 6 minutes from the scheduled start time. If recipient misses scheduled visit for any reason, a new visit must be scheduled – standard rates shall apply.

RMF shall not be responsible if purchaser/recipient’s device does not have functional video and/or audio. All virtual visits shall take place via Google Meet only. Standard virtual visit package allows for up to 5 guests. There shall be an additional charge per additional guest.

Standard virtual visit package includes The Real Santa, an additional fee shall apply if purchaser requests Mrs. Clause. Standard virtual visit package includes six minutes of live interaction with The Real Santa, an additional fee shall apply if purchaser requests the live virtual visit to be recorded and emailed to purchaser. Duration of virtual visit shall remain at 6 minutes regardless of when purchaser/recipient joins the virtual visit.

If RMF Solutions investigates any Customer technical problems with the Service and the problem is determined not to be inherent in the Service, RMF Solutions reserves the right to charge for its services at its then-current technical service rate.

All prices and fees are stated in U.S. Dollars. Any party remitting payment to RMF Solutions using a check shall be responsible for a $50 fee in addition to original amount of invoice if payment method is rejected for any reason. We reserve the absolute right, at our sole discretion, to terminate our provision of the Service to you if funds are not available.

Limitation of Liability. EXCEPT FOR THE OBLIGATION OF INDEMNIFICATION, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, BUSINESS INTERRUPTION LOSSES, OR LOSS OF DATA, RESULTING FROM THIS AGREEMENT, ACTIVITY AT THE WEBSITE, THE OPERATION OF THE WEBSITE, OR ACTIONS BY THIRD PARTIES, REGARDLESS OF THE THEORY OF LIABILITY, INCLUDING EXPRESS CONTRACT, IMPLIED CONTRACT, NEGLIGENCE, WARRANTY, OR MISREPRESENTATION, AND WHETHER OR NOT A PARTY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT WITH RESPECT TO CUSTOMER’S OBLIGATION TO PAY APPLICABLE FEES, DIRECT DAMAGES ARE LIMITED TO THE AMOUNT OF THE FEES PAID BY CUSTOMER IN THE PREVIOUS TWELVE (12) MONTHS. As used in this Agreement, a party includes its officers, directors, employees, contractors, agents, Customers, affiliates, related business entities, successors, and permitted assigns.

Suspension of Access to Content. In the event of a material breach that is uncured, response to legal process, concern for the integrity of the Website or Service, reasonable suspicion of improper conduct at the Website or Service, or other good faith belief, RMF Solutions may suspend or terminate an account/customer agreement, remove or limit access to content, or limit services to which an account holder has access, and shall use reasonable efforts to provide prior notice to an account holder

Survival. Sections addressing indemnification, limitations of liability for damages, disclaimers, and sole and exclusive remedies, shall survive termination.

Termination. Customer agrees that RMF Solutions may, in its sole discretion, terminate or suspend customer’s access to all or part of the Website, Service, and /or applications with or without notice and for any reason, including, without limitation, breach of these Terms of Use. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. You agree that RMF Solutions, at its sole discretion, may terminate your use of the Service, and remove and discard any content within the Service, for any reason, including, without limitation, for lack of use or if RMF Solutions believes that you have violated or acted inconsistently with the letter or spirit of the Terms and Conditions. RMF Solutions may also at its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of the Terms and Conditions may be effected without prior notice, and acknowledge and agree that RMF Solutions may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that RMF Solutions shall not be liable to you or any third-party for any termination of your access to the Service. In the case of voluntary account termination you agree to pay any past-due invoice amounts and early contract termination fee should the service contract period not be fulfilled. You also agree that RMF Solutions does not have any obligations to perform termination of your account if such termination request is submitted by you or by any third-party on your behalf by means of telephone, fax, voice message, regular or electronic mail.

Effect of Termination. Upon termination or suspension, regardless of the reasons therefore, customer’s right to use the services available on the Website, Service, and/or any RMF Solutions application immediately ceases, and Customer acknowledges and agrees that we may immediately deactivate or delete Customer’s account and all related information and files in Customer’s account and/or bar any further access to such files/applications or the Website or Service. We shall not be liable to any of Customer’s third party groups for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

DISPUTE RESOLUTION. Mediation. Without limiting the right of a party to terminate this Agreement or seek injunctive relief as set forth elsewhere in this Agreement, the parties shall first attempt to resolve all disputes arising out of or relating to this Agreement by non-binding mediation in accordance with the provisions of this Agreement. Either party may commence non-binding mediation upon providing the other party written notice (“Notice of Dispute”). All other disputes, breaches or claims arising under or relating to this Agreement and any disputes which are not successfully resolved by non-binding mediation shall be resolved by arbitration pursuant to this Agreement. A dispute shall first be subject to a non-binding mediation session of up to two consecutive days conducted in Sioux Falls, South Dakota by a single, disinterested mediator appointed by any successor entity. Unless otherwise agreed by the parties, the mediation shall commence within fifteen (15) business days of the effective date of the Notice of Dispute or at such other time as is mutually agreed by the parties. Each party shall have the option to present a written summary of its position, not to exceed ten pages, and to make an opening statement of its position to the mediator of not more than one hour in duration. Nothing that is said by either party during the mediation shall be admissible or discoverable in a subsequent arbitration proceeding or other civil adjudication relating to the dispute. The parties shall share the costs of mediation equally.

Arbitration. Without limiting the right of a party to terminate this Agreement or seek injunctive relief as set forth hereunder, any controversy or claim arising out of or relating to this Agreement or the breach thereof which is not settled by the parties pursuant to the dispute resolution process described in this Agreement shall be settled by arbitration to be conducted in Sioux Falls, South Dakota. Such arbitration shall be conducted by a single disinterested arbitrator as mutually agreed by the parties in their reasonable discretion, who shall be knowledgeable in computer law and technology, in accordance with the then current Commercial Arbitration Rules of the American Arbitration Association. Judgment on the award entered by the arbitrator shall be binding upon both parties and may be entered in any court having jurisdiction thereof. In the event that this provision is found to be unenforceable under applicable law by a court or other tribunal with proper jurisdiction, the parties agree that all actions under this Agreement shall be maintained in the courts located in Sioux Falls, South Dakota, and the parties submit to the jurisdiction thereof.

Governing Law; Jurisdiction. The Website, the Service, and our applications (excluding any non-third party linked sites) are controlled by us from our offices within the United States of America. You agree that the statutes and laws of the State of South Dakota, without regard to the conflicts of laws principles thereof , will apply to all matters relating to the use of the Website or the Service and the purchase of products and services available through the Website or the Service, but that the United Nations Convention on the International Sales of Goods will not apply. Subject to the dispute resolution provisions provided in this Section, each of us agrees and hereby submits to the exclusive personal jurisdiction and venue any federal or state court sitting in the County of Minnehaha in the State of South Dakota with respect to any matters arising from this Agreement. EACH PARTY EXPRESSLY WAIVES ANY OBJECTION IT MAY HAVE NOW OR HEREAFTER TO THE LAYING OF THE VENUE OR TO THE JURISDICTION OF ANY SUCH PROCEEDING. YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO USE OF THE SERVICE OR THE WEBSITE OR OTHERWISE ARISING PURSUANT TO THIS AGREEMENT BROUGHT BY YOU MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED.

No Waiver. The failure of RMF Solutions to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision, and no waiver by RMF Solutions shall be implied. Any waiver of any right or provisions of this Agreement must be in writing and signed by an officer of RMF Solutions. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Severability. If any portion of this Agreement is found by a court of competent jurisdiction to be invalid or unenforceable, such portion will be modified to reflect the parties’ intent set forth in such portion and only to the extent necessary to make it enforceable. The remaining provisions of this Agreement will remain in full force and effect. International Considerations. RMF Solutions makes no representations that the Website, applications, or Service are appropriate or available for use in locations other than the United States. Those who access or use the Website or use the Service from outside the U.S. do so at their own risk and are responsible for compliance with applicable laws.

Assignment. RMF Solutions may assign, subcontract, delegate, and transfer its rights and obligations under this Agreement to a third party. Customer may not assign or transfer its account. You may not assign this Agreement or any of your interests, rights or obligations under this Agreement, any purported attempt to do so will be null and void.

Notices. The parties hereby stipulate that electronic communications constitute a “writing” and a “document” under this Agreement. In addition, a party may provide notice, including those regarding changes to this Agreement, by email, first class mail, DHL/FedEx or such other courier, or hand-delivery. RMF Solutions may provide notice via postings to the Website or within the Service. Notice is deemed given upon the earlier of (i) actual receipt, (ii) twenty-four (24) hours after an email is sent, (iii) three (3) days after first class mail is deposited with the U.S. Postal Service, or (iv) thirty (30) days after a notice is posted to the Website or Service. Notices to us must be sent to the attention of Customer Service at help@VisitRealSanta.com If by email, or at 400 North Main Avenue, Sioux Falls, SD 57104 if by conventional mail.

Force Majeure. It shall not be a material breach of this Agreement, and neither party shall be liable to the other, if prevented from performing its duties or responsibilities under this Agreement by reason of any fire or other casualty, acts of God, earthquake, floods, explosions, interrupted power supply, sabotage, war, riots, acts of terrorism; inability to procure or a general shortage of labor, equipment, facilities, materials or supplies in the open market; strikes, court orders, laws, regulations, or orders of government or military authorities; or any other cause not within the reasonable control of such party whose performance is delayed.

Information Obligations. In consideration of use of the Website and Service, you agree to provide true, accurate, current and complete information about your business as prompted in various forms, and maintain and promptly update your account information to keep it true, accurate, current, complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or RMF Solutions has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, RMF Solutions has the right to suspend or terminate your account and refuse any and all current or future use of the Website or Service (or any portion thereof). All pricing terms are confidential, and you agree not to disclose them to any third party.

Intellectual Property. You acknowledge that RMF Solutions has exclusive proprietary rights in the Website, the Service, the Content, and any information received by you through the that is not Customer Content. The Website and Service are protected by copyrights, trademarks, service marks, international treaties, and/or other proprietary rights laws of the United States.

RMF Solutions retains the right to display product names, logos and trademarks of its business associates, partners, clients and vendors on its website(s) and other promotional material. All product names, logos and trademarks are property of their respective owners. This display of brand properties is for identification purposes only and does not imply specific cooperation, representation and/or endorsement. It does not intend to infringe upon any patent, trademark, copyright, license or any other proprietary right of any party.

As a user of RMF Solutions products and services, you agree that RMF Solutions may identify you as a recipient of products and services, and use your brand name and logo in sales presentations, marketing materials, press releases, tradeshows and website listings of clients. RMF Solutions may also develop a brief client profile for promotional purposes. Should any trademark attribution be missing, mistaken or erroneous, please contact us as soon as possible for rectification at Help@VisitRealSanta.com. Copyright. RMF Solutions. All Rights Reserved. For purposes of these Terms of Use, “content” is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on the Website. This includes message boards, chat, and other original content.

Neither we or our affiliates warrant or represent that your use of materials displayed on, or obtained through, the Website or Service will not infringe the rights of third parties. Contact Help@VisitRealSanta.com. in the event that any party believes that content posted on the Website infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party. Nothing in this Agreement grants you any right to use any trademark, service mark, logo, and/or the name of RMF Solutions or its affiliates.

Digital Millennium Copyright Act. RMF Solutions respects the intellectual property of others, and we ask you to do the same. RMF Solutions may, in appropriate circumstances and at our discretion, terminate or suspend service and/or access to the Service or Restricted Areas of the Service to users who infringe the intellectual property rights of others. If you are a copyright owner or an agent thereof and believe that any User Submission or other content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Website Manager with the following information in writing (see 17 U.S.C 512(c)(3) for further detail): • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material; • Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail; • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. RMF Solutions’ designated Website Manager to receive notifications of claimed infringement is: The Customer-Support Infringement Team, Help@VisitRealSanta.com. You acknowledge that if you fail to comply with all of the requirements of this Section, your notice may not be valid. Please also note that for copyright infringements under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

Counter-Notification. If you elect to send us a counter notice, to be effective it must be a written communication provided to our designated agent that includes substantially the following (please consult your legal counsel or see 17 U.S.C. Section 512(g)(3) to confirm these requirements): A physical or electronic signature of the user. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled. A statement under penalty of perjury that the user has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled. The user’s name, address, and telephone number, and a statement that the user consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the user’s address is outside of the United States, for any judicial district in which the service provider may be found, and that the user will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.

Such written notice should be sent to our designated agent as follows: By e mail: Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or mis-identification may be subject to liability. Only the intellectual property rights owner may report potentially infringing items through RMF Solutions’ reporting system set forth above. If you are not the intellectual property rights owner, you should contact the intellectual property rights owner and they can choose whether to use the procedures set forth in these Terms.

Website Security Rules. You are prohibited from violating or attempting to violate the security of the Website, including, without limitation: (a) accessing or attempting to access data not intended for your use or logging into an account that you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of the Website or its network; (c) forging any TCP/IP packet header or any part of the header information in any e-mail or other posting to the Website. Violations of the Website’s system or network security may result in civil or criminal liability. RMF Solutions may investigate occurrences that it believes involve such violations and involve and cooperate with law enforcement authorities in prosecuting users of the Website who are involved in such violations.

Entire Agreement. The Agreement constitutes the entire agreement and understanding between us concerning the subject matter of this Agreement and supersedes all prior agreements and understandings of the parties with respect to that subject matter. You may not alter, supplement, or amend the Agreement by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with the Website or the Service is in conflict or inconsistent with the Agreement, this Agreement shall take precedence.

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